Answers
Is Snitch compatible with Windows Vista?
Snitch is compatible with Windows Vista, but because of the new permissions system that will prevent automated deletion unless you specifically enable it, you have to make a few setting changes.
By right-clicking on the Snitch icon and choosing Run As Administrator, deletion will be enabled. You may be able to set this permanently by going into the Right Click -> Properties submenu.
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What are the minimum system requirements for running Snitch on my computer?
Operating System
Windows 95, Windows 98, Windows ME, Windows NT4 SP3, Windows 2000, Windows XP, Windows Vista
Required Software Components
Media Player v6 or higher, DirectX 7 or higher, Internet Explorer 4 or higher
Required Hardware
Pentium class processor or better
64Mb RAM
50Mb free Hard Disk space (install and run)
4Mb Video Card capable of 16Bit color
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When I run Snitch I get the following error: "Snitch Requires MediaPlayer 6 or above to Continue"
Snitch requires a program called Media Player to be installed for playing of movies and audio files. A version of Media Player comes with Windows (to install use"control panel" \ "add/remove programs") and current version of the program are available for download for free from MicroSoft's web site (http://www.microsoft.com). If you already have the required version installed, just exit all other applications before running Snitch again.
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When I click on "Search Now" I get the following error: "Snitch has detected other applications running, continuing in this condition may not yield desirable results"
Some applications use large amounts of memory and other system resources. This may cause some problems - for example, running Snitch whilst running another application may limit the result you can obtain. Snitch is design to run alongside most applications, but it is a good practice to close all other applications before running Snitch.
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When I run Snitch I get the following error: "Snitch is corrupt, please reinstall Snitch"
Snitch has detected that one or more of its files are missing or corrupt. Run ScanDisk to detect any errors on your drive and then reinstall Snitch.
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When I run Snitch I get the following error: "Snitch is not available for <current user name> please reinstall snitch"
If Snitch was previously installed under a different username than the one you are currently using, you must either reinstall Snitch for the current user, or log on as the previous user if possible. This is a security measure designed to prevent unauthorized usage.
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When I run Snitch I get the following error: "Resolutions below 800 x 600 are not supported"
The amount of lines your video card is currently displaying is less than required to display results correctly. In"control panel"\"display" set the screen area (resolution) to at least 800 x 600 lines.
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When I run Snitch I get the following error: "Color Depth below 4 Bit is not supported"
The amount of colors your video card is currently displaying is insufficient to correctly display results. Go to Control Panel -> Display and set the colors. A minimum setting of 256 is required, however it is preferable to use the setting True Color (32 bit).
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When I try to install Snitch into windows 2000 I get the error: "The system cannot find the specified path"
When installing Snitch into Windows 2000 or Windows XP you must log on as an administrator or equivalent in order to have sufficient access to install Snitch.
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Why is Snitch not deleting certain items?
Deletion issues have several common causes.
Firsly, due to the new permissions system in Windows Vista, you may need to make a change to allow normal deletion of files. If you right-click on the Snitch icon and choose Run As Administrator then any deletion problems should be resolved. You may be able to set this permanently by going into the Right Click -> Properties submenu.
Another reason that deletion failure usually happens is when another process has locked the files for its own use and the system cannot delete them until the lock is rendered inactive. Perhaps a spyware or virus scanner, or maybe a system process has locked the file. Try shutting down any programs that might have hold of the relevant file. Also close any Windows Explorer windows that are showing the directory as these can also prevent file deletion.
If you still cannot determine what is locking your file(s), another alternative is to visit this site:
http://ccollomb.free.fr/unlocker/
and download and install the free utility, 'Unlocker'. Use Windows Explorer to find a file that will not delete, then right click and choose the Unlocker option. This will tell you which process has locked the file and allow you to unlock that file, and it will also help you forcibly shut down the process that is locking it.
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Why am I not getting the search results I was expecting?
The Preferences window contains many options which control the way the Snitch search algorithms function, and incorrectly setting these preferences can cause incorrect results to be returned. For example, in the Image Preferences, by setting the date range improperly, you may find that no images are returned at all, even though there may be many images on the target drive. When in doubt, restore the default settings.
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Why am I having problems viewing video results?
Snitch uses Microsoft Media Player to play back video and audio files. Most versions of Windows provide Media Player as part of the operating system. However, if the installation is damaged, you may download the latest version of Media Player for free from the Microsoft website.
Alternatively, you can download the basic Media Player runtime files from www.microsoft.com. Updating DirectX may also solve some playback issues.
Some formats of video and audio files are not supported natively by Media Player. In these cases, small add-ons (called Codecs) can be downloaded and installed. These will enable Media Player to play back additional file formats.
Proprietary file formats may need their own players, eg. Apple QuickTime™ (http://www.apple.com/quicktime) and RealMedia™ (http://www.real.com) players may need to be installed on the system if files of these types require playback.
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Why is the option "Sort by SkinScan results" greyed out when I view image results?
The option to enable the SkinScan algorithm (in Preferences) has not been selected prior to beginning the search. In configuration select the tab MultiMedia and under Images you will find a tickbox. Ensure this box is ticked.
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Why am I finding so many damaged image files in my image results?
When downloading pages from the internet, page downloads can be interrupted for various reasons. This can cause half-downloaded or otherwise damaged images to be present on the hard drive. These images will display as an image with a cross in the center.
Images of the incorrect format or an unknown format will also give the same error.
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What do the grey buttons indicate on the results page?
Grey buttons on the results page indicate that the associated search algorithm was not enabled in Preferences for the current search. This problem can be remedied by enabling the associated searches in Preferences and beginning the search again.
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How do I go straight to a particular page of images?
By typing the required page number in the box between the navigation buttons, and then pressing the Enter key, you can jump directly to a page of results.
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Why are my internet results not complete?
The default setting for internet results in Preferences makes the search algorithm return only suspicious internet results. For example, those which contain one or more suspicious keywords. Deactivating this option will allow all internet results to be recovered in future searches.
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